Digital Banking FAQs

Use the “Forgot” option and follow onscreen instructions to reset your password. If that doesn’t work, contact Customer Care (888-529-5450.)

If you're using an Android:

• Select the "hamburger," or 3 lines in the upper left corner
• At the bottom of your menu, click the drop down ↑↓ then select "Settings"

If you're using an iPhone:

• Select the "hamburger," or 3 lines in the upper left corner
• Click on your name in the lower left corner of your screen
• Choose "Settings"

In both online banking and the mobile app, scroll to the bottom of the screen to the "Organize Dashboard" button.

On the login screen, choose the “Forgot?” option and follow the onscreen instructions.

You can edit your name, add a photo, update your telephone number and your email address by clicking "Settings" then "Profile."

To update your mailing address, please contact Customer Care (888-529-5450.)

To change the phone number used for 2FA:

Select Settings -> Security -> click the "Reset" link next to "Two-factor authentication"

Yes, you can hide accounts - while on the dashboard, choose the account you'd like to hide, then choose the "Settings" tab and toggle the "Display" button to Off. If you change your mind, just turn the toggle switch back to On.

Your account might not be "attached" properly to digital banking. Please contact us and we'll be happy to fix this for you.

Yes, you can see both the front and back of checks that have cleared.

• Choose the account, then the transaction you want to review
• This will open a Transaction Details window
• Click the image to see the front, and the View Back link to see the back 

You can also make Notes or add Tags or Images in the Transaction Details window.

• If an item shows as Pending you'll see basic details of the transaction like amount, date, etc.
• After an item has posted, you'll see full details and be able to add a Tag, Notes, an Image, etc.
• If you export transactions, you'll see all details of posted ACH items

To take advantage of Transaction Management

• Choose the correct account
• Tap transactions to see the Transaction Details window
• From here, you have the options to add Notes, Tags, or Images and, if the transaction is a cleared check, viewing the front and back of the check

Complete this Enrollment Form.

After enrollment, your electronic statements are accessible by clicking the account and choosing the Documents tab. From there, choose the statement you'd like to see.

In the Settings area, select User Alerts and follow the instructions.

Setting up your Direct Deposit is easy!

1. Login to the CSB app or online banking
2. Select Set up Direct Deposit
3. Search for your payroll provider or employer 
4. Enter your credentials (💡Pro Tip - make sure you know your username and password before starting set up.)
5. Select your account 
6. You're finished!

You can send, request, or receive money with Zelle^®. To get started:

• Log into digital banking
• Select Send Money with Zelle^®
• Follow the on-screen instructions

To send money:

• Select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number)
• Add the amount you’d like to send and an optional note
• Review, then hit Send

The recipient will receive an email or text notification via the method they used to enroll with Zelle^®. Money is available to your recipient in minutes if they are already enrolled with Zelle^®.

To request money using Zelle^®:

• Choose Request and select the individual from whom you’d like to request money
• Enter the amount you’d like, include an optional note
• Review and hit Request

If the person you are requesting money from is not yet enrolled with Zelle^®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.

To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle^®. If you have already enrolled with Zelle^®, you do not need to take any further action. The money will be sent directly into your Citizens State Bank account, typically within minutes.

If someone sent you money with Zelle^® and you have not yet enrolled, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select Citizens State Bank.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle^® using that email address or U.S. mobile number to ensure you receive your money.

Yes, you can access the Zelle^®  Pay It Safe Education Center to explore resources, test your knowledge, and get new tips on how to keep your money safe in a digital world.

Your email address or U.S. mobile number may already be enrolled with Zelle^® at another bank or credit union. Call Zelle's customer support team (844-428-8542) and ask them to move your email address or U.S. mobile number to Citizens State Bank so you can use it for Zelle^®.

Once customer support moves your email address or U.S. mobile number, it will be connected to your Citizens State Bank account so you can start sending and receiving money with Zelle^® using Citizens State Bank digital banking tools. Please contact Customer Care (888-529-5450) for help.

Your mobile carrier’s messaging and data rates may apply.

The amount of money you can send, as well as the frequency, is set by each participating financial institution. For Citizens State Bank limits, contact Customer Care (888-529-5450).

There are no limits to the amount of money you can receive. However, the person sending you money will most likely have limits set by their own financial institution.

You can only cancel a payment if the receiver hasn’t yet enrolled with Zelle. If the person you sent money to has already enrolled, the money is sent directly to their bank account and cannot be canceled.  This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

To check whether the payment is still pending, go to your activity page, choose the payment you want to cancel, then select Cancel This Payment. If you don't see this option, please contact Customer Care (888-529-5450) for assistance with canceling the pending payment.

If you sent money to the wrong person, please contact Customer Care immediately (888-529-5450) so we can help.

You'll have to ask the small business if they accept Zelle^® payments. If they do, you can pay them directly from your Citizens State Bank account using just their email address or U.S. mobile number.

Neither Citizens State Bank nor Zelle^® offers a protection program for any authorized payments made with Zelle^®, so you should only send money to people (and small businesses) you trust. Always ensure you’ve used the correct email address or U.S. mobile number when sending money.

In order to use Zelle^®, the sender and recipient’s bank or credit union accounts must be based in the United States.